Ministry of Hajj and Umrah · Press Release · Monitoring and Control Center · 2026
Published:
The Ministry of Hajj and Umrah confirmed that the Monitoring and Control Center represents one of the operational pillars in the Hajj and Umrah ecosystem, tracking services in real time, monitoring operational indicators, and supporting swift decision-making.
At a glance
- Issuing authority
- Ministry of Hajj and Umrah (MOHU)
- Scope
- A press release describing the role of the Monitoring and Control Center at the Ministry of Hajj and Umrah, which tracks more than 95 operational indicators in integration with 33 government and private entities to raise the efficiency and quality of services provided to the Guests of Allah.
What it requires
| Who | Obligation |
|---|---|
| Monitoring and Control Center, Ministry of Hajj and Umrah | Tracks more than 95 operational indicators year-round to measure service quality and efficiency, in integration with 33 government and private entities through a unified system for operational data exchange and decision-making support. |
| Ministry of Hajj and Umrah | Reaffirmed the continuous development of the Monitoring and Control Center, raising its operational readiness, expanding its data-analysis and indicator-tracking capabilities, and enhancing integration with partner entities. |
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What is the Monitoring and Control Center at the Ministry of Hajj and Umrah?
The Ministry of Hajj and Umrah confirmed that the Monitoring and Control Center represents one of the operational pillars in the Hajj and Umrah ecosystem, through real-time service tracking, monitoring of operational indicators, and support for swift decision-making, contributing to raising performance efficiency and improving the quality of services provided to the Guests of Allah (pilgrims, Umrah performers, and visitors), in alignment with the goals of the Pilgrim Experience Program and Saudi Vision 2030.
How does the Monitoring and Control Center operate technically?
The center relies on an integrated digital system that tracks operational workflows via interactive dashboards, enabling the monitoring of service performance, the tracking of field variables, and the ability of specialized teams to deal immediately with operational notes and challenges, enhancing workflow smoothness and the continuous delivery of services with high efficiency.
How many indicators does the center track, and with whom does it integrate?
The Monitoring and Control Center at the Ministry of Hajj and Umrah operates year-round to track more than 95 operational indicators to measure service quality and efficiency, in integration with 33 government and private entities through a unified system for operational data exchange, decision-making support, and enabling field teams to monitor service levels and raise the readiness of service locations.
What did the Ministry state about developing the center?
The Ministry of Hajj and Umrah reaffirmed its commitment to the continuous development of the Monitoring and Control Center, elevating its operational readiness, expanding its capabilities in data analysis and indicator tracking, and enhancing integration with partner entities, contributing to swift decision-making, improved service quality, and the overall experience of the Guests of Allah from arrival to departure.
Frequently asked questions
What role does the Monitoring and Control Center play at the Ministry of Hajj and Umrah?
The Monitoring and Control Center represents one of the operational pillars in the Hajj and Umrah ecosystem, tracking services in real time and monitoring operational indicators to support swift decision-making.
How many operational indicators does the center track?
The center tracks more than 95 operational indicators year-round to measure the quality and efficiency of services provided to the Guests of Allah.
With how many entities does the center integrate for data exchange?
The center integrates with 33 government and private entities through a unified system for operational data exchange and decision-making support.
What does the center rely on to track service performance?
The center relies on an integrated digital system with interactive dashboards that enable monitoring of service performance, tracking of field variables, and immediate handling of operational notes.
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