The Ministry of Hajj and Umrah receives the "Hayyak" certificate in recognition of its excellence in serving the Guests of Allah
وزارة الحج والعمرة تحصل على شهادة "حياك" تقديرًا لتميزها في خدمة ضيوف الرحمن
The Ministry of Hajj and Umrah has obtained the Saudi Quality Certificate for Beneficiary Service Centers "Hayyak" granted by the Saudi Standards, Metrology and Quality Organization in recognition of its commitment to implementing the technical regulations and achieving the highest quality standards in services provided to the Guests of Allah. His Excellency the Governor of the Saudi Standards, Metrology and Quality Organization, Dr. Saad bin Othman Al-Qasabi, handed over the "Hayyak" certificate to His Excellency the Deputy Minister of Hajj and Umrah Dr. Abdul Fattah bin Suleiman Mashat today, Wednesday, at the headquarters of the organization in Riyadh. This honor comes as a continuation of the accreditation of Guests of Allah Service Centers affiliated with the Ministry’s Agency for Hajj and Umrah Services, where the certificate was granted to Nusk Inaya centers in (Al-Musfalah, Al-Hajoon, and Madinah), in addition to Nusk Inaya Business Center, the Call Center, and the Complaints and Reports Department, after undergoing a comprehensive evaluation confirming compliance with the approved standards. As part of preparing the Ministry for accreditation, several development initiatives were implemented, including qualifying (40) internal auditors from the Ministry’s staff according to the regulations, establishing a quality policy and service charter, in addition to qualifying the accredited centers to ensure efficient and effective service delivery. The "Hayyak" certificate accreditation extends for three years, reflecting the Ministry of Hajj and Umrah’s ongoing commitment to enhancing the level of services provided to the Guests of Allah, achieving the objectives of Saudi Vision 2030 in improving the experience of pilgrims and Umrah performers, and facilitating their spiritual journey according to the highest standards of quality and institutional excellence.