Ministry of Hajj and Umrah: More than 94,000 individuals worked within the Hajj system this year
وزارة الحج والعمرة: أكثر من 94 ألف فرد عملوا ضمن منظومة الحج لهذا العام
More than 94,000 individuals served within this year’s Hajj system, providing services to the Guests of Allah at various field and organizational sites as part of ongoing efforts to elevate service quality and enhance the pilgrims’ experience, within an integrated operational framework supervised by several specialized centers under the Ministry. The Ministry of Hajj and Umrah clarified that these recorded numbers reflect a coordinated institutional effort combining government and service entities, relying on the integration of human resources with modern technologies to ensure a safe and facilitated Hajj experience, reflecting the level of care and readiness that the Kingdom extends to the pilgrims of the House of Allah. On the monitoring side, the Ministry’s “Compliance” Center conducted over 70,000 field inspection rounds during the season, covering pilgrim accommodations, camps, central kitchens, and operational facilities, to ensure service providers adhere to operational standards and raise performance quality across sites. In terms of awareness, the season witnessed the production of over 1.2 million educational materials in multiple languages through the Ministry’s Guest Awareness Center, contributing to pilgrims’ understanding of their rituals and safety and facilitating their movement within a comprehensive knowledge environment. The “Nusuk” application also offered more than 30 additional digital services this year, most notably “Nusuk AI,” an intelligent digital assistant providing educational and guidance services in multiple languages through voice and text interaction, in coordination with 25 government entities and 10 business partners. Regarding safety, more than six million readings were recorded from the “Nusuk” smart card, used to enhance field safety and ensure rapid access for pilgrims. The “Nusuk Care” initiative provided over 845,000 direct services, including health, psychological, and language support, and responding to humanitarian cases through field teams operating 24/7. On the volunteer front, more than 3,000 volunteers participated this season in serving the Guests of Allah across six different tracks, being present at over 107 contact points, supporting government efforts, and contributing to creating an exceptional experience for pilgrims. These field indicators reflect the extent of planning, precision, and investment in human resources and technology, in line with the objectives of Saudi Vision 2030, reinforcing the Kingdom’s leading position in serving Islam and Muslims, and facilitating the performance of rituals with the highest levels of comfort and organization.