In more than 11 languages, the Ministry of Hajj and Umrah announces the readiness of the Guests of Allah Care Center 1966 to receive pilgrims’ calls
بأكثر من 11 لغة.. وزارة الحج والعمرة تعلن جاهزية مركز العناية بضيوف الرحمن 1966 لاستقبال مكالمات الحجاج
The Ministry of Hajj and Umrah has announced its full readiness to receive calls from the Guests of Allah through the Guest Care Center (1966), offering an integrated and high-quality service package during the Hajj season 1446 AH. The center is keen to provide all its services around the clock, in more than 11 languages, with a record average response time of 00:00:41. The services include receiving inquiries and reports, recording suggestions, responding to complaints related to transportation, accommodation, or catering, and ensuring their resolution. The center is part of the integrated service system provided by the Ministry of Hajj and Umrah, which is continuously developing the center. The development included updating the work environment at the center, employing the latest technologies in call centers, and obtaining the "Hayyak" quality certificate issued by the Saudi Standards, Metrology, and Quality Organization. The center is supported by qualified and trained human resources to facilitate service delivery to the Guests of Allah at all stages of their journey, from pre-arrival, during their stay in the Kingdom, to after their departure. The Guest Care Center provides its services through multiple communication channels, allowing guests to choose the most suitable means, including the unified number (1966) from within the Kingdom, the number (920002814) from inside and outside the Kingdom, email (care@haj.gov.sa ), social media accounts of the Ministry of Hajj and Umrah, or via the "Nusuk" application. The center currently supports six languages to facilitate communication with guests and provide assistance, relying on a comprehensive information bank that offers answers to more than 300 inquiries, monitors reports, and refers them to relevant authorities. Using modern systems, the center delivers services through a state-of-the-art technical system, distributing incoming calls based on multi-skill routing for all staff. An advanced beneficiary service management system documents all inquiry, suggestion, and complaint tickets. The center uses advanced systems to handle guest requests across all social media platforms, integrated with modern digital telephone networks and advanced technical systems supported by a specialized technical team working around the clock.