Announcement: Evaluation of Automobile Agents, Appliances Dealers, and E-Commerce Stores

إعلان تقييم وكلاء السيارات والأجهزة والمتاجر الإلكترونية

The Ministry of Commerce announced the results of the second phase of three evaluations covering automobile agents (24 agents), electrical and electronic appliance agents and distributors (18 agents/distributors), and e-commerce stores (220 stores), aimed at raising service quality, strengthening compliance with approved standards, and improving consumer experience. The automobile agent evaluation used 4 main criteria across 16 indicators (e.g. availability of high-demand vehicles, waiting lists, maintenance duration, spare parts availability); the appliance evaluation used 11 criteria (e.g. consumer rights compliance, after-sales/maintenance service, handling of complaints); and the e-commerce evaluation used 10 criteria (e.g. store verification on the Saudi Business Center platform, return/refund/shipping policies, a visible "contact us" icon). The page was last modified on 10 Sha'ban 1447 and later on 25 Dhul-Qi'dah 1447.

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