GACA Issues Classification Index for Air Transport Service Providers and Airports for September

تصنيف الطيران والمطارات سبتمبر 2026

The General Authority of Civil Aviation (GACA) today issued its complaint performance classification index for national air carriers and airports, based on the number of complaints passengers filed with the authority during September 2026. GACA reported that the total number of passenger complaints against air carriers reached 1,778. Saudia ranked as the airline with the fewest complaints, recording 24 complaints per 100,000 passengers, with a 100% on-time complaint resolution rate. flynas ranked second, with 35 complaints per 100,000 passengers and a 100% on-time resolution rate. Riyadh Air ranked third, with 57 complaints per 100,000 passengers and a 98% resolution rate, while flyadeal ranked fourth, with 101 complaints per 100,000 passengers and a 94% resolution rate. According to the index, the most common complaint categories in September were flights, followed by baggage services and tickets. GACA indicated that King Khalid International Airport recorded the lowest complaint rate among international airports serving more than 6 million passengers annually, at 0.1% per 100,000 passengers, with 16 complaints and a 100% resolution rate. Prince Naif International Airport in Qassim recorded the lowest complaint rate among international airports serving fewer than 6 million passengers annually, at 1% per 100,000 passengers, with one complaint and a 100% resolution rate. Among domestic airports, King Saud Airport in Al-Baha recorded the lowest complaint rate, at 3% per 100,000 passengers, with one complaint and a 100% resolution rate. GACA explained that the monthly report aims to enhance transparency and encourage fair competition to develop and improve services. The authority also provides multiple communication channels around the clock to ensure effective interaction with passengers, including the unified call center (1929), WhatsApp service (0115253333), social media accounts, and its official website. Through these channels, GACA receives all types of complaints related to air carriers, airports, and the services provided by the authority.

Original source ↗

See all from GACA →